Refund policy

At Squishy Corner, we want you to be happy with your purchase. If you experience an issue with your order, please contact us at support@squishycorner.com.

Returns

You may request a return within 30 days of receiving your order. To qualify for a return, the item must be:

Unused, unopened, and in its original condition
Inside its original packaging
Accompanied by proof of purchase

For hygiene and safety reasons, squishy and sensory products that have been opened, used, squeezed, or removed from their sealed packaging cannot be returned.

Please contact us before sending an item back. Returns sent without prior approval will not be accepted. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, email us within 7 days at support@squishycorner.com.

Include your order number and clear photos or videos of the item and packaging. Once reviewed, we may provide a replacement or refund at no additional cost.

Non-Returnable Items

We cannot accept returns for:

Opened or used squishy and sensory products
Items without their original packaging
Clearance or final-sale items
Gift cards
Items damaged through misuse or normal wear
Personalized or custom products

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Contact us as soon as possible. Once an order enters fulfillment, cancellation is not guaranteed.

Refunds

We will notify you after receiving and inspecting your approved return. If accepted, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund. Original shipping fees are non-refundable unless the order arrived damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges. You may return an eligible item and place a new order for your preferred product.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors, and your local carrier. Squishy Corner is not responsible for packages lost or stolen after confirmed delivery.