Shipping policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order ships, you will receive a confirmation email containing your tracking information.

Processing times may be longer during holidays, product launches, or periods of high order volume.

Shipping Rates

Shipping fees are calculated and displayed at checkout based on your destination and order details. Any available shipping promotions will be shown on our website or during checkout.

Estimated Delivery Times

Estimated delivery times will be displayed at checkout. Please note that these estimates do not include order-processing time.

Delivery times are estimates and may be affected by carrier delays, weather, customs processing, holidays, or other circumstances outside our control.

International Shipping

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are not included in the product or shipping price and are the customer’s responsibility.

Customs processing may also extend the estimated delivery time.

Tracking Your Order

Once your order has shipped, tracking details will be sent to the email address provided during checkout. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing. Additional shipping fees may apply if an order must be resent because of an incorrect or incomplete address.

Delayed Orders

Occasional shipping delays may occur after an order leaves our facility. If your tracking information has not updated for several business days, please contact the carrier or email us for assistance.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please:

Check around the delivery location
Ask household members or neighbors
Contact the shipping carrier
Allow an additional 1–2 business days, as packages may be marked delivered early

Squishy Corner is not responsible for packages lost or stolen after confirmed delivery. However, you may contact us, and we will assist with the carrier investigation when possible.

Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery. Include your order number and clear photos or videos of the product and packaging so we can review the issue.